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and IT Support Services for Small Business


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 Business IT Consulting Services

Maintenance Plans

Why is regular maintenance so important?  Consider that almost every month Microsoft patches numerous vulnerabilities in Windows and Office, Adobe releases new versions of Flash, Acrobat and Reader, Oracle releases a new version of JAVA and Apple has new versions of iTunes, QuickTime and Safari.  Why does this matter?  Because those who wish to attack your computer and network will do so through security vulnerabilities in all of these software titles.  So, leaving them unpatched or continuing to use the old version is asking for trouble.  Big trouble. 

A survey conducted by CSIS Security Group A/S revealed that when a Microsoft Windows machine gets infected by viruses/malware it does so mainly because the Java JRE, Adobe Reader/Acrobat, Adobe Flash, Internet Explorer and Apple QuickTime are not updated to the latest secure versions. See graphic below:


Full Study

iTechPro has developed several Maintenance & Support Plans to help clients keep pace with security updates. In addition to Microsoft updates, iTechPro tracks and updates over 100 common third party Windows apps including:  Java, Adobe Reader, Adobe Flash, Adobe Air, Adobe Shockwave, Adobe Acrobat, FireFox, Apple software (Safari, iTunes, QuickTime), Google Chrome and Skype. 

iTechPro provides clients with customized maintenance and support plans with fixed monthly fees to ensure a predictable cost while ensuring maximum system security, reliability, stability and uptime. The premise of each plan is that iTechPro will provide a discounted rate when the client commits to regular, monthly maintenance.  Below are four of the most common plans iTechPro implements for clients:

The Maintenance Plus Plan
This plan is designed to focus on necessary maintenance such as security updates, patches and service packs thus ensuring enhanced system stability, reliability and security and minimizing the prospect of a very expensive, major problem. With this plan iTechPro will automatically perform all maintenance tasks (includes updates to 100 common software titles typically found on client workstations)... PLUS... we will be on call to respond to issues or service requests that are beyond the scope of typical maintenance tasks. The cost is based on the number of computers to be maintained each month and is billed as a flat rate monthly fee.  Requests for service for any and all non-maintenance tasks performed throughout the month will be added to your monthly balance and invoiced at the end of the month.  Non-maintenance hours are invoiced at iTechPro's standard rates.

The Virtual IT Plan
This plan is designed to give your business all the benefits of having an in house IT staff without the cost and hassle of employing an in house IT staff. iTechPro will be your virtual IT department and perform all the same tasks of an in house IT department but at a higher technical level and at a lower overall cost. The cost is based on a discounted, flat-rate, pre-paid, monthly retainer with a set number of included support hours per month. iTechPro will proactively and automatically resolve IT issues throughout the month and track the time worked and deduct it from your monthly balance. Any mutually agreed upon service hours beyond the included support hours are added to your monthly balance and invoiced at the end of the month.

The On-Site IT Plan
This plan is designed to provide clients with in person maintenance and support on a regular basis. Typically, the client will compile a list of non-critical issues or other tasks they would like iTechPro to perform at the next regularly scheduled visit. iTechPro will then resolve the list of issues and/or accomplish the tasks on the clientís list during the scheduled on-site visit. iTechPro will also perform regular maintenance as time allows. Of course, iTechPro will always be available to stay beyond the scheduled time (at the clientís request) in order to make sure all issues, tasks and maintenance concerns are addressed. In addition, iTechPro will always be available to respond to requests for service should a critical issue arise or if a pressing task needs to be accomplished between regular on-site visits. The cost is based on the purchase of a minimum number of discounted, pre-paid, on-site hours per month billed as a flat rate monthly fee. Any requests for service between on-site visits are added to the client's monthly balance and invoiced at the end of the month.  The discounted hourly rate for scheduled hours still applies to any non-scheduled hours.

The Flex IT Plan
This plan is designed to give your business the flexibility to have us work on a specific project or issue OR focus on necessary maintenance such as security updates, patches and service packs. With this plan we are on call and ready to respond to issues you identify and request that we address. If there are no projects or issues in a given month then we will dedicate the time to ensure your system is maintained and running optimally and securely. The cost is based on the purchase of a minimum number of discounted, pre-paid support hours per month and billed as a flat rate monthly fee. We will respond to your requests for service throughout the month and track the time worked and deduct it from your monthly balance. Any mutually agreed upon service hours beyond the included support hours are added to your monthly balance and invoiced at the end of the month.

Maintenance and Support for all plans will be provided via on-site visits, remote control, phone and email.

Maintenance & Non-Maintenance Tasks Defined