The Overlooked, Critical Piece of Your Internet Strategy...
Maintenance is Vitally Important!

Your Site is a Refection of Your Company - A regularly maintained site tells your visitor that your company is in business and on the move, organized and efficient, professional and   technologically advanced.
New Customer Demands – Today’s customers understand that, over time, printed materials may go out of date. However, they demand that your web site include the most up to date   information your company or organization has to offer.
Visitor Retention and Return – An often-updated site is interesting and enjoyable and one that customers stay at longer and return to more often. Increasing visitor retention and return leads to increased web site effectiveness.
Enhanced Customer Relationship – When your site is updated often, the customer begins to feel confident in your company and the timely information you provide. As the customer’s confidence grows the likelihood of them using your product or service also grows making your web site a key tool in adding to your bottom line.

What is Web Site Maintenance?
Site maintenance is when text, pictures or other content that already exists on the site is changed or updated. The addition of new pages is considered maintenance when the addition of those pages does not alter the overall design or navigational structure of the site.

What is a Web Project?
A Web Project is the design and development of a new site, a complete re-design of an existing site, adding specific functionality that is not currently present or significant changes or updates to an existing site. Put another way, any changes or updates that go beyond the guidelines outlined for maintenance would be considered a web project and ITP would provide a project price for this type of work.

Cost Effectiveness of Maintenance vs. Projects

Reduced Maintenance Rates – Monthly maintenance packages reduce the hourly cost of maintenance to well below the cost of project pricing. (see below)
Spreading the Cost – Monthly maintenance allows you to spread the cost of changes to your site over time while realizing the added benefits of regular maintenance mentioned above.  The alternative is to avoid regular maintenance and do all the work as part of a project. This approach is more expensive both in terms of actual cash outlay and in terms of ROI when you consider the losses that can occur by leaving your site out of date for several months.

Why Use a Professional like ITP for Maintenance?

Training Investment – Quality web site design is not word processing or even desktop publishing or simply graphics creation. A significant investment in training would be required in order to bring an individual to the point where they would feel comfortable making changes to a site.
Time Investment - Maintenance takes time, time that would take people away from their area of expertise and mission critical business tasks – a situation that could impact your long-term success. Outsourcing web site maintenance frees people to focus on what they were hired for and what they do best.
Risk Assessment – There is always the risk that a novice could render a site non-functional (a worst case scenario) or do something that will cause pages to render incorrectly (making the site look very unprofessional.) If the internal staff were unable to correct the problem, you would still be faced with calling a professional to correct the situation.
Software Investment – Most professionals use specific software development packages to create web sites. Your company would have to invest in these same packages in order to be able to update the site.

Conclusions

Considering…

The importance of regular maintenance,
The reduced maintenance rates available through DTS, and
The training investment, time investment, risk factors and software investment involved in internal maintenance,

it’s easy to conclude that the best Return on Investment (ROI) for your company will be realized by provisioning your company’s ongoing web site maintenance through ITP.

ITP has three maintenance plans to suit all our client's needs:

ITP Basic Maintenance Plan:
$250.00 per month for up to 3 hours of updates (minor changes and additions) per month. Any time over 3 hours would be billed at the regular rate. Any time not used in any given month cannot be carried over to the next month. Plans require a minimum 6-month commitment. Any re-design work (major changes or additions) will require a project proposal and price.
ITP Premium Maintenance Plan:
$525.00 per month for up to 7 hours of updates (minor changes and additions) per month. Any time over 7 hours would be billed at the regular rate. Any time not used in any given month cannot be carried over to the next month. Plans require a minimum 6-month commitment. Any re-design work (major changes or additions) will require a project proposal and price.
ITP Monthly Invoice Plan:
Delphi TS will invoice you each month for the actual time required for work done at our reduced hourly rate of $95.00 for all minor changes & additions. Delphi TS will notify you if a project proposal and price will be required for any work submitted.